Google One App Removes Support Tab: What It Means for Users
The Google One app has recently undergone an update, and users are surprised to find that the ‘Support’ tab has been removed. This tab provided direct access to customer service via phone, chat, and email. The removal of this tab has left users with only three primary options: ‘Home,’ ‘Storage,’ and ‘Benefits.’
The Google One app has removed the ‘Support’ tab
Earlier, the ‘Support’ tab offered a direct line to Google One customer service through phone, chat, and email. It also included features like ‘Explore Pro Sessions’ for personalized guidance and ‘Review your support history’ for tracking past inquiries.
The ‘Support’ tab provided direct access to customer service
Although the tab is gone, Google One support hasn’t disappeared entirely. Users can still access support through a more hidden route. To do so, they need to:
- Open the navigation drawer (the three horizontal lines on the top left corner)
- Tap ‘Help’
- Select ‘Contact Us’
Accessing support through the navigation drawer
In other news, Google has announced the Google One AI Premium plan, which promises to offer advanced features to subscribers. Priced at Rs 6,500 per year, the plan offers 2TB of storage, access to Google experts, sharing with up to five others, extra member benefits, additional editing features in Google Photos, and Dark Web monitoring. The plan also includes AI features such as free access to Gemini Advanced.
The Google One AI Premium plan offers advanced features
The removal of the ‘Support’ tab may seem inconvenient, but users can still access support through alternative means. The introduction of the Google One AI Premium plan, on the other hand, offers a range of exciting features for subscribers.
